FAQs
Frequently Asked Questions (FAQ)
What is RedLab?
RedLab is a beauty brand specializing in innovative cushion foundations. Our flagship product, the Mask Fit Red Cushion Foundation, is crafted to deliver full coverage, a natural satin glow, and a weightless feel—all while nourishing your skin with high-quality ingredients.
How do I place an order?
Visit us at RedLabco.us, explore our products, add your favorite items to your cart, and complete the checkout process. You’ll receive a confirmation email with your order details once your purchase is complete.
Where do you ship?
We ship across the United States and internationally to select countries. Standard shipping takes approximately 5-10 business days within the U.S., while international shipping times may vary based on location.
How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking link. Simply click the link to monitor your package's journey.
What is your return policy?
We accept returns of unopened and unused products within 30 days of delivery. Please note that sale items are final and cannot be returned.
How do I initiate a return?
To initiate a return, email us at info@redlabco.us with your order number and reason for the return. Our team will guide you through the process.
Can I exchange a product?
Currently, we do not offer direct exchanges. If you wish to try a different shade or product, please return the original item and place a new order.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, contact us immediately at info@redlabco.us with photos of the item and packaging. We’ll arrange for a replacement or a refund promptly.
Do you offer free shipping?
Yes, we offer free standard shipping on ALL orders worldwide!
How do I find my perfect shade?
Check out our online shade-matching tool on RedLabco.us for personalized recommendations. For extra confidence, explore our mini-size cushions to test different shades before committing to a full size.
How do I contact customer service?
We’re here to help! Email us at info@redlabco.uss for assistance with orders, questions, or feedback. Our team is dedicated to making your RedLab® experience exceptional.
Still have questions? Contact us today and let us help you redefine your glow!